Once the terms of a refund have been agreed upon and the conditions have been met (i.e. pickup of furniture has been verified, approval for compensation received from manufacturer, etc.) Sofas and Sectionals will process that refund right away.
If the order has been paid by credit card, the refund must be made to that card if possible. Funds from a credit of this type are generally available in 7-10 business days. In the event that that credit card account is no longer active, a paper check can be sent through USPS upon request.
When the order has been paid through our credit vendor, we will credit your account the amount of the refund. This will result in either a reduction to your balance due, or a refund to be issued by the credit agency.