Palliser Warranty

This warranty is valid as of 6/22/18 as provided by Palliser Furniture. 

Please follow this link to view the most up to date Palliser warranty:

Palliser Warranty

 

PALLISER FURNITURE UPHOLSTERY LTD. WARRANTY

Warranty is non-transferable and takes effect as of January 1, 2018.The comfort
and quality of Palliser’s products are supported with a comprehensive warranty.

On the five (5) year pro-rated warranty, Palliser will cover:

• Year one (1) – 100% of the cost of both parts including fabric and labour
• Year two (2) – 80% of the cost of parts* only
• Year three (3) – 60% of the cost of parts* only
• Year four (4) – 40% of the cost of parts* only
• Year five (5) – 20% of the cost of parts* only

From year two (2) to year five (5), the original consumer or retailer (as applicable) will be
responsible to pay the balance of the cost of parts* and any associated labour charges.
*Parts include leather, foam, and frame, but excludes fabric and labour.

This warranty does not cover the following:

• Rental, business, commercial, institutional or other non-residential uses;
• Products purchased second-hand, as-is, or as final sale;
• Products purchased from distressed or liquidation sales;
• Products deemed misused, mishandled, altered, abused;
• Any external warranty plan or product which may be sold by retailer as extra
protection warranty;
• Any condition resulting from unusual usage;
• Inadequate maintenance, cleaning or care.

PARTS WARRANTY – COVERAGE AND LIMITATION

Cover Material

The Palliser warranty does not cover any damages to our products due to improper
use, excessive soiling, dye transfer from clothing to the cover, pet damage, improper
or unapproved cleaning methods (see Product Care for details), chemical
treatments, exposure to direct sunlight or colour fading. Any of these occurrences
will void the warranty.

Leather – Five (5) year pro-rated warranty

The Palliser warranty covers all leathers against tearing, splitting and cracking. Leather is
a natural material and, as such, each hide reflects its own characteristics. On average,
four to five hides are used on most Palliser sofas.

Variations in shade, grain, texture, patterns of original hair follicles, healed scars, brands,
neck growth marks, nicks, scratches, wrinkles and relaxing are natural characteristics of
leather and are not considered defects.

Bonded Leather, Vinyl, Leather Match, Polyurethane – One (1) year warranty

The Palliser warranty covers all bonded, vinyl, leather match and polyurethane materials
against splitting, cracking, and peeling.

Bonded leather is a term used for an upholstery material made as a layered structure
with a center core fabric (usually polyester) for strength, a backing layer of shredded
leather fibres and a polyurethane coating on the top that is embossed with a leather-like
texture. It is NOT genuine leather. It does not have the same properties as leather and
should not be represented as such.

Leather Match is a term used to describe an upholstered product where a portion of the
product is real leather but the back, sides or less visible parts are an artificial material,
usually vinyl, matched to look like leather.

Fabric – One (1) year warranty

The Palliser warranty covers all fabric materials against seam slippage fraying and
splitting. The Palliser warranty does not cover tearing, relaxing, pilling, shrinking
or fibre migration. Flattening of nap on velvet or high pile chenille and microfibre
are inherent characteristics of a soft, plush fabric and are in no way considered
manufacturer’s defects.

Frames, Springs or Webbing – Ten (10) year warranty

Wood frames, springs, coils or webbing carry a ten (10) year warranty against breakage.
Springs, coils or webbing are covered for breakage due to metal fatigue or pulling loose
from wood frames. Metal frames are warranted against breakage for a period of two (2)
years under normal household use.

Motion Reclining Mechanisms – Seven (7) year warranty

Reclining mechanisms are warranted against material and manufacturing defects.
Warranty is limited to suppliers’ availability of parts.
Lift and reclining mechanisms are designed to support a weight of up to 300 lbs. in a
residential use application.

Palliser Sofa beds - Two (2) year warranty

Sofa bed mechanisms and sofa bed mattresses are warranted against material and
manufacturing defects. Sofa beds are not designed for everyday use. As such, our
warranty will be voided under those circumstances.

MY COMFORT SOFA BEDS

My Comfort Sleeper mechanism

Five (5) year, warranted against material and manufacturing defects.

My Comfort Serta® Sleeper Mattress

Ten (10) year non-prorated, warranty provided by Serta® following their guidelines and
specifications. Mattresses are warranted against material and manufacturing defects.
Sofa beds are not designed for everyday use. As such, our warranty will be voided under
those circumstances

Seat Cushion Foam and Fibre-filled Components – Five (5) year
pro-rated warranty.

Seat cushions are warranted against collapsing. All cushions will soften with use and
will conform to the shape of the user. This softening is considered normal wear and is
in no way considered a manufacturer’s defect. For more consistent relaxing of your seat
cushions, change your seating position regularly and use each seat cushion in rotation
equally. Fibre-filled and fibre-wrapped seat cushion tops, backs and arms will lose loft
or fullness with prolonged use. Regular fluffing will help prevent internal fibres from
matting and help to prolong the vibrancy of these products.

Power Recliner Motors – Three (3) year warranty

Power recliner motors are warranted against manufacturing defects.

Electronic Components – One (1) year warranty

Electronic components are warranted against manufacturing defects. Battery packs are
not recommended for use with LED/USB options.

Accessories – One (1) year warranty

Optional accessories such as Palliser’s black or metal tray tables, wineglass holder, flex
light and feet are warranted against manufacturing defects.

 

QUANTUM CHAIRS

Cover (leather and fabric) and tailoring

Leather – Five (5) year pro-rated warranty

The Palliser warranty covers all leathers against tearing, splitting and cracking. Leather is
a natural material and, as such, each hide reflects its own characteristics.

Bonded Leather, Vinyl, Leather Match, Polyurethane – One (1) year warranty

The Palliser warranty covers all bonded, vinyl, leather match, and polyurethane materials
against splitting, cracking, and peeling. Bonded leather is a term used for an upholstery material made as a layered structure
with a center core fabric (usually polyester) for strength, a backing layer of shredded
leather fibres and a polyurethane coating on the top that is embossed with a leather-like
texture. It is NOT genuine leather. It does not have the same properties as leather and
should not be represented as such.

Leather Match is a term used to describe an upholstered product where a portion of the
product is real leather but the back, sides or less visible parts are an artificial material,
usually vinyl, matched to look like leather.

Fabric – One (1) year warranty

The Palliser warranty covers all fabric materials against seam slippage fraying, and splitting.
The Palliser warranty does not cover tearing, relaxing, pilling, shrinking or fibre migration.
Flattening of nap on velvet or high pile chenille and microfibre are inherent characteristics
of a soft, plush fabric, and are in no way considered manufacturer’s defects.

Frame, suspension, foam and mechanism

Three (3) years non-prorated warranty.

LABOUR WARRANTY – COVERAGE AND LIMITATIONS

Palliser offers a one (1) year warranty for labour and workmanship applying to all
upholstered furniture manufactured by Palliser. Palliser products are warranted to the
original retail consumer to be free from manufacturing and parts defects. The warranty
takes effect from the date of delivery to the original retail consumer.
Within one (1) year from the date of delivery, Palliser will pay, at no charge to the original
retail consumer, customary labour rates to repair or replace the defective parts. Under
this warranty, the sole liability of Palliser is limited to repair, or at its sole option, parts
replacement. Shipping charges for replacement parts will be assessed after the first year
of warranty. Should service be required under the first year of warranty then the initial
service inspection will be covered by Palliser. Palliser will not be responsible for any
transportation costs with the exception of extenuating circumstances and as approved
in advance by Palliser. For clarity, should inspection deem that no repair is necessary then
initial service fee will be payable by end consumer to the third party.
After one (1) year, the original retail consumer will be responsible for all costs related to
labour. See Parts Warranty above for details.
The term “defect” as it is used in this warranty is defined as a flaw or deficiency that
affects the intended use for which the product was manufactured.
The Palliser warranty provides coverage to the original retail consumer only where the
purchase has been made from an authorized retailer of Palliser and therefore is nontransferable
to any second or third party.
Palliser does not endorse and is not responsible for coverage of any extended warranty
plan consumer may purchase through their retailer.
The special Palliser identity labels found underneath your product are your guarantee of
the quality and authenticity of your Palliser product. Removal or attempted removal of
such tags will void this warranty.

PRODUCT CARE

Any application of a third party product invalidates Palliser’s Warranty.

Leather Care

Clean leather often as frequent and gentle cleaning is easier on leather than less frequent,
more aggressive cleaning. Cleaning will remove built-up dirt, skin oils and perspiration.
Protected (Pigmented) and Semi-Aniline Leathers
Clean with a mild soap and water solution. Use a mild soap with a neutral pH. Rinse with
a clean, damp cloth to remove any soap residue. Do not use a soap product that is harsh
on your skin, as it will be harsh on the leather.
Always test the soap solution in an unseen upholstered area ensure that the solution
does not damage the leather. Ensure there is no colour transfer onto your cloth. Wipe
with a dry cloth.

Natural (Aniline) Leathers

Clean with only a slightly damp cloth. Do not use any type of soap on natural (aniline)
leather. Wipe with a dry cloth.

Bonded Leathers, Leather Match

Clean with a mild soap and water solution. Use a mild soap with a neutral pH. Rinse
with a clean damp cloth to remove any soap residue. Do not use a soap product that is
harsh on your skin, as it will be harsh on this material. Always test the soap solution in
an unseen area on the sofa to ensure that the solution does not damage the material.
Ensure there is no colour transfer onto your cloth. Wipe with a dry cloth.

Fabric Care

Fabric manufacturers recommend regular dusting and vacuuming. Removable cushions
should be fluffed regularly. Soiled areas should be cleaned based on the following
cleaning code(s) found on your Palliser product. If cleaning codes are not available,
contact the Palliser retailer from where you purchased the product.
S Vacuum frequently or brush lightly. Spot clean only using mild water-free
solvent or dry cleaning product. Pre-test small area before proceeding.
W Use water-based cleaning agents.
WS Use water-based cleaning agents or mild water-free solvents.
X Vacuum or brush lightly and do not use foam or liquid cleaning agents

GENERAL

• Modifications to Palliser product outside of Palliser factory specifications voids
warranty. Consumer does so at their own risk.
• There is no promise to repay or replace Palliser product – only to repair as per our
warranty, at Palliser’s sole discretion.
• Warranty does not apply to Palliser products that have been subjected to abuse,
accident, modifications, improper handling or installation or repairs made by anyone
other than an authorized Palliser representative.
Warranty may not apply to Palliser products where use of product has not
been evenly distributed.

CAUTIONS

General

Do not move furniture in your home without carefully wrapping the furniture, including
corners and feet or the bottom of the furniture, with a protective covering. This will help
avoid damage to floors and/or wall surfaces, as well as help to prevent damage to the
furniture itself. Using the arms to lift and move the piece, or sitting and standing on
them can cause irreversible damage to the product.

Do not move furniture on bare hardwood floors. At all times, place the furniture on a
protective area rug or protective hardwood felt pads. This will protect your hardwood
floors from potential scratches.

Do not expose leather or fabric to ink, bleach, oily substances, fluids, body oils, strong
detergents including laundry detergent, chemicals and sharp objects as these may cause
potential damage.

Do not expose leather or fabric to sun or extreme light sources as this will cause fading
and potential damage. Do not remove your seat cushion covers where applicable for dry
cleaning or separate washing.

Safety

Use extreme caution when operating the moving mechanisms and electronic
components. Before operating, make sure limbs and other obstructions are clear of leg
rests and other moving parts.

Do not leave reclining seats in the reclining position when not in use.

Do not allow children to play on mechanized furniture or to operate mechanisms

Do not stand on chairs and do not sit on ottomans.

Do not lean forward or exit the reclining piece if the chair is not in the upright and
closed position.

Do not sit, stand or place heavy objects on product arms.

Do not exceed 300 lbs. on motion or lift mechanisms.

For further information, refer to product instruction sheets and warnings, when
applicable. Failure to follow these directions can result in injury and/or damage. If you
have questions, contact your authorized Palliser retailer or contact us at palliser.com.

MAKING A CLAIM

To make a warranty claim or to inquire about concerns with your Palliser product, please
contact the authorized Palliser retailer from where the original purchase was made.
When making a claim under this warranty, proof of purchase with the original bill of
sale and the product serial number are required. Should these not be available, Palliser
reserves the right to deny a claim. Palliser reserves the right to request photo verification
and/or the return of defective parts to its factory for evaluation.